PlayOJO Privacy Policy

At PlayOJO, we are committed to protecting your personal data and respecting your privacy while you enjoy everything our online casino has to offer. This PlayOJO Privacy Policy explains what information we collect when you use playojo.com, why we collect it, how we store it, and what rights you have over your own data. By creating a playojo login and using our services, you agree to the practices described below.

Who We Are

PlayOJO Online Casino is operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024, with our registered office at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. Deposit and withdrawal processing for our UK-facing casino playojo.com is carried out by Skill On Net Limited, registered in England and Wales under No. 14264775, with an address at Suite A, 4-6 Canfield Place, London NW6 3BT. We operate under a licence issued by the UK Gambling Commission, account number 39326, and our services are governed by English law, with the courts of England having sole jurisdiction over any disputes.

Information We Collect

We collect several categories of personal data when you register for a playojo casino account, deposit funds, play playojo slots or bingo, or contact our support team. This includes:

• We gather identity information such as your name, date of birth, address and contact details when you register for PlayOJO
• We collect financial data, including payment card details, e-wallet information and transaction history, when you deposit or withdraw funds
• We track your gaming activity, including games played, stakes, wins, losses and your OJOplus and OJO Levels progress, to improve our services and calculate rewards
• We record your communications with our playojo live chat and email support team
• We collect technical data such as your IP address, device type, browser and operating system when you access our playojo app or website
• We may collect verification documents, such as proof of identity and proof of address, to meet our regulatory obligations

How We Use Your Information

We use the information we collect to operate PlayOJO Online Casino safely and efficiently. Specifically, we use your data to:

• We verify your identity and age before allowing you to play at playojo casino
• We process your deposits and withdrawals through our approved payment methods
• We calculate and credit rewards such as your playojo bonus, OJOplus cashback, OJO Wheel spins and Kicker offers
• We monitor gameplay patterns to comply with our Fair Play Policy and to detect fraud or bonus abuse
• We send you service messages, account notifications and, where you have consented, marketing communications about playojo free spins and promotions
• We use your data to respond to enquiries submitted through our support email or live chat
• We fulfil our legal and regulatory obligations to the UK Gambling Commission and other relevant authorities

Cookies and Similar Technologies

We use cookies and similar technologies on our website and within our playojo app to remember your preferences, keep you logged in, and analyse how our services are used. Cookies also help us tailor promotions, such as a playojo no deposit bonus offer, to your gaming habits. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain features on our site.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services, including:

• We share data with payment providers such as PayPal, Paysafe and card processors to complete transactions
• We share information with identity verification and anti-fraud service providers
• We disclose data to regulators, including the UK Gambling Commission, and to eCOGRA as our authorised alternative dispute resolution body when required
• We work with Barclays, where segregated player funds are held to meet the Gambling Commission's medium protection standard
• We may share data with law enforcement agencies where legally obligated to do so
• We use third-party analytics and marketing partners to understand how players use PlayOJO and to deliver relevant offers

Data Security

We take the security of your personal and financial data seriously. We use industry-standard encryption, secure servers and access controls to protect the information you share with us. Our random number generator is independently audited by iTech Labs, and our systems are regularly reviewed to ensure compliance with applicable data protection laws, including UK GDPR.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by gambling regulations and anti-money laundering laws. Even after you close your playojo login, we may retain certain records to meet our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your jurisdiction, you have several rights regarding your personal data. These include the right to:

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request that we erase your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing communications
• You can request a copy of your data in a portable format
• You can withdraw consent for marketing at any time by adjusting your account preferences or contacting our support team

To exercise any of these rights, you can contact us at support@playojo.com, and we will respond in accordance with applicable data protection law.

Marketing Communications

If you have opted in, we may send you information about new promotions, playojo free spins no deposit offers, Kicker codes and other rewards. You can unsubscribe from marketing messages at any time through your account settings or by contacting our support team directly.

Children's Privacy

PlayOJO Online Casino is intended solely for adults. We do not knowingly collect personal data from anyone under the legal gambling age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete it.

International Players and Localisation

While our core services are aimed at players in the United Kingdom, we also operate localised versions of our platform in other markets, including Sweden and Canada, and trade under the PlayUZU brand in Spain, Mexico, Peru and other South American markets. Our German site is operated under a separate permit issued by the Gemeinsame Glücksspielbehörde der Länder, and other European markets operate under a Malta Gaming Authority licence held by Skill On Net PT Ltd. Each localised version of our service may apply data protection rules specific to that jurisdiction, in addition to the principles set out in this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of your playojo casino login after changes are published constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we collect, use or protect your personal data, or if you wish to exercise any of your data protection rights, please contact our support team at support@playojo.com. Our live chat is also available 24/7 once you are signed in, and our team is happy to help with any privacy-related concerns.